Return & Exchange Policy

At Kapra Collection, we want our customers to shop with confidence. Please read our return and exchange policy carefully before placing an order.

Return Policy

Kapra Collection does not offer returns for change of mind, dislike of color, fabric choice, or design after the order has been delivered.

Since we deal in unstitched clothing, all products are checked before dispatch to ensure quality and accuracy.

Exchange Policy

Exchange is only available if the customer receives:

* A damaged product
* A defective product
* An incorrect product
* A product different from the confirmed order

To request an exchange, please contact us within **24 hours of delivery**.

Exchange Conditions

To be eligible for exchange:

* The product must be unused and unwashed.
* The product must be in its original packaging.
* Tags, labels, and accessories must be attached.
* Proof of purchase/order confirmation must be provided.
* Clear pictures and parcel opening video may be required for verification.Non-Exchangeable Items

Exchange will not be accepted in the following cases:

* Product is used, washed, damaged, or altered by the customer.
* Product is returned without original packaging.
* Customer changes mind after delivery.
* Slight color variation due to lighting, photography, or screen settings.
* Minor difference in embroidery, print placement, or fabric shade.
* Sale, discounted, or clearance items, unless damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately on WhatsApp with your order details, clear pictures, and parcel opening video.

After verification, we will arrange an exchange. If the same product is unavailable, we may offer a replacement option or store credit.

Delivery Charges

Delivery charges are non-refundable.

In case of a confirmed damaged or incorrect item, Kapra Collection will guide the customer regarding exchange delivery charges after verification.

## How to Request an Exchange

Please contact us on WhatsApp or email with the following details:

* Order number
* Customer name
* Contact number
* Product name
* Reason for exchange
* Clear pictures/video of the issue

Important Note

Kapra Collection reserves the right to accept or reject any exchange request after checking the product condition and issue details.

Kapra Collection — Premium Unstitched Women’s Suits