Return & Exchange Policy

At Kapra Collection, we want you to shop with confidence. Every article is carefully checked before dispatch. Please review our policy before placing your order.

Returns

As we specialize primarily in unstitched clothing, we do not offer returns or refunds for:

  • Change of mind

  • Dislike of colour, design, print, or fabric

  • Ordering the wrong article

  • Slight colour differences caused by photography, lighting, or screen settings

We recommend reviewing all product details carefully before placing your order.

Exchanges

An exchange may be requested if you receive:

  • A damaged article

  • A defective article

  • An incorrect article

  • An article different from your confirmed order

Please contact us within 24 hours of delivery to report the issue.

Exchange Conditions

To qualify for an exchange:

  • The article must be unused, unwashed, and unaltered.

  • The article must be returned in its original packaging.

  • All tags, labels, accessories, and components must be included.

  • Order confirmation or proof of purchase must be provided.

  • Clear photographs and, where required, a parcel-opening video may be requested for verification.

Items Not Eligible for Exchange

An exchange will not be accepted if:

  • The article has been used, washed, stitched, cut, altered, or damaged after delivery.

  • The original packaging, tags, accessories, or components are missing.

  • The request is due to a change of mind.

  • There is a slight colour variation caused by photography, lighting, or screen settings.

  • There are minor variations in print placement, embroidery placement, or fabric shade that naturally occur during production.

  • The article was purchased during a sale, clearance, or special promotion, unless it was received damaged, defective, or incorrect.

Damaged, Defective or Incorrect Articles

If you receive a damaged, defective, or incorrect article, please contact us within 24 hours of delivery and provide:

  • Order number

  • Customer name

  • Contact number

  • Product name

  • Description of the issue

  • Clear photographs of the article

  • Parcel-opening video, if available or requested

Once the issue has been verified, we will arrange an exchange.

If the same article is no longer available, you may choose an alternative article of equivalent value or receive store credit.

Delivery Charges

Original delivery charges are non-refundable.

If the exchange is approved because Kapra Collection sent a damaged, defective, or incorrect article, Kapra Collection will bear the reasonable exchange delivery charges.

For exchanges not resulting from an error on our side, where an exchange is exceptionally approved, delivery charges may apply.

How to Request an Exchange

Contact our customer support team:

WhatsApp: +92 322 2179964
Email: kapracollections@gmail.com

Please include your order number and complete details of the issue so our team can assist you quickly.

Important Information

Submitting an exchange request does not automatically guarantee approval. Every request is reviewed based on the condition of the article and the information provided.

Kapra Collection reserves the right to decline an exchange if the item does not meet the conditions stated above.

Kapra Collection
Premium Unstitched Women’s Fashion